Steens Mountain Wilderness Resort

If you cancel 5 days or more days prior to your scheduled arrival you will be charged a cancellation fee of $25.00 and a 10% processing fee of the reservation total with the balance refunded.

If you cancel 4 days or less prior to your reservation date, there are no refunds.

To CANCEL your Reservation: Please reply to the “Email Confirmation” that was sent when you made your reservation and request that the reservation be cancelled. Once the request has been processed, an email will be sent confirming the cancellation. Please contact us after 48 hours if you have not received this email.

Reservations during a Federal Holiday Weekend:

If you cancel 10 days or more prior to your reservation you will be charged $25.00 cancellation fee and a 10% processing fee.

If you cancel 9 days or less from the date of your scheduled arrival you will not receive a refund.

Minimum 2 days required for all Federal Holiday Weekend.

Changes to RV Reservations

Changes to your reservation can be made up the 5 days prior to arrival.

If you are adding days, credit card used at time of reservation will be charged at the time of change.

If canceling days, the balance will be refunded less change fee.

If email is received 4 days or less, there will not be a refund of day(s) cancelled.

To CHANGE a Reservation: We allow ONE change per reservation with no additional charge to you. Once the request has been processed, an email will be sent confirming the change. Please contact us if you do not receive a confirmation of change after 48 hours of request.

Refund Policy

We do not refund for early departure due to weather, illness, work schedules or other situations that are out of our control.

Camping is an outdoor experience; therefore, we do not give refunds due to sand, trees, the discomforts of nature, illness, work schedules, dislike of your neighbors, or change of minds in staying. We do not refund / pro-rate for early departure.

When you provide credit card information at time of reservation, you are stating that you have read and agree to our Cancelation, Holiday and Refund Policy.

We anticipate that our policy will change from time to time, and we expressly reserve the right to change the policy when we find it to be appropriate. Your continued use of our resort constitutes your acceptance of our rules and policies, including any and all changes.

FREE WiFi available to our overnight guests, however, live streaming or downloading can only be done by using your data service on your cellular device. In this area Verizon and AT&T works very well.

Children: Anyone 11 and under must be accompanied by an adult at all times and cannot be left unattended anywhere on our campground (Restrooms, Cabins, Main Building, out and about the campground). If we see a child unattended they will be asked to return to you their parent.

It is not the Staff or any other guests responsibility to keep an eye on your children.

Visitors: NO extra people allowed on property other than those included in the reservation without permission from the office.

No Smoking: There is no smoking/vaping in or around any of our Campground buildings. Oregon State Law is that you must be 10 feet from any window and/or door of any public building. If you smoke in any of our cabins, restrooms and/or buildings, a fine of up to $350.00 will be charged to the credit card on file.

There will be no tolerance of inappropriate behavior resulting from the use of drugs and/or alcoholic beverages.

Trash Cans Please place all your everyday trash in the trash cans and make sure lids are secure.

All trash is to be bagged and dispose of the the trash cans located through out the campground.

Items prohibited from being put in or around the trash cans include furniture, appliances, boxes, electronics, wood, concrete, any building materials, batteries, BBQ's, carpeting or rugs, metals, any hazardous, combustible or flammable materials or substances. Our local dump will not allow these items to be disposed of there, you need to take it with and dispose of it elsewhere.

We are not responsible for accidents, injuries or losses due to fire, theft or vandalism. Watch your children and pets.

All Vehicles, RV’s, Cars, and 4 Wheelers are to remain on the gravel roads at all times, no driving OR parking on the grass or in between RV/Tent sites and/or Cabins. If you need to unload your 4 Wheelers and do not have ramps, please ask the office where you can unload them.

Quiet Hours: 10:00 P.M. to 8:00 A.M. Please do not run generators during this time.

Speed Limit: Please observe the 5 mph speed limit in the park and watch out for children playing.

We are on a well, therefore, washing of RV’s or vehicles is PROHIBITED. Guests shall undertake all necessary actions to conserve water and prevent waste, including repairing any leaky fixtures, hoses, etc. No black or gray water is to meet the ground.

RV & Restroom Toilets aren’t trash cans! We are on a septic system. Do not flush anything besides human waste and toilet paper.

Restroom Etiquette: The only shoes allowed in the showers are flip flops worn nowhere else but in a shower. Chairs are NOT to be placed inside shower. Everyone likes a clean bathroom so please clean up after yourself. OUR RESTROOMS ARE NOT COED.

Sewer Connections must be equipped with proper fittings at both ends (free of cracks or tears). The use of rocks to hold your sewer hose down is PROHIBITED!!

No dripping and/or smells are acceptable. The spilling, dumping, or other discharge onto the ground of any water or waste including but not limited to human or animal, is prohibited by law.

Site sewer caps must be replaced prior to leaving the site.

Do not put any objects down the sewer lines. Bodily (human) waste and RV approved biodegradable toilet paper are the ONLY things that should be put into the sewer system. Any other items including but not limited to: Rocks, Feminine products, hay, rags, ashes, clothes, diapers or wipes, foreign objects, grease oil, or other improper items shall NOT be placed into the sewer system.

RV Lights turn off all outside lights on RV before retiring or by 10:00 pm at the latest.

Pets are allowed in most areas of the property, but ask all dog owners to abide by the following Pet Policy:

It is not the job of staff or other customers to pick up after your dog(s). Children walking the dog must pick up after the dog, if they cannot do that, then they cannot walk the dog unless accompanied by a responsible adult. If another guests reports that your pet is not being cleaned up after, you will be asked to leave with no refund given.

All pets must be on a leash at all times while outside of your Cabin, RV or Tent.

For the safety and comfort of other dogs, their owners and non-pet owners, nuisance barking, or aggressive behavior is not allowed at any hour.