Ouray Riverside Resort

COVID-19 POLICY UPDATES

**Current as of March 15th, 2022**

We apologize for the length of this update, but in these uncertain times we want to provide you with detailed information. Please do NOT skim this document! We ask that you read all information carefully, as certain sections may or may not apply to your reservation

Ouray Riverside Resort is open for both short term and long-term lodging! No quarantines are required upon arrival in Ouray County. The Ouray Hot Springs Pool is OPEN.

Masks are NOT REQUIRED per PUBLIC HEALTH ORDERS. Shops and restaurants in Ouray are OPEN - masks NOT REQUIRED per Ouray County Public Health Department, but certain shop owners in Ouray or Ridgway may have signs requiring masks in their business. Guests are no longer required to wear masks at Ouray Riverside Resort for check in, questions at the office, cafe service and use of our laundromat / bathrooms. You do NOT have to wear a mask when in your Cabin, Hotel Room or RV Site.

Charges/Cancellations/Refunds Related to Current COVID-19 State and Federal Travel Guidelines

At this time, Ouray Riverside Resort is NOT charging guests for any future reservations (defined as greater than 60 days for Deluxe Cabins or 30 days for all other accommodation types) as per normal policy until we contact you personally. If, at the time of booking, it is less than 60 days prior to arrival for a Deluxe Cabin or 30 days for all other reservations, you will automatically be charged at the time of booking.

If you have a Deluxe Cabin or Hotel Suite, we will contact you around 70 days prior to arrival. If you have a Rustic Cabin, Hotel Room, or RV site, we will contact you around 40 days prior to arrival. If you booked online, you were NOT charged automatically. You will continue to receive our automatic reservation reminders scheduled at designated dates prior to arrival. We will personally contact you by phone call or text message for ANY future reservation beyond the 30 or 60 day time frame.

Once we contact you to confirm your reservation and you agree to the charges, we will charge you as per normal policy (30 days prior to arrival for Rustic Cabins, Hotel Rooms, and RV sites. 60 days prior to arrival for Deluxe Cabins and Hotel Suites). After you are charged, our normal cancellation policy and extenuating circumstances policy will apply to your reservation and you will not be eligible for a full refund if you choose to cancel for reasons of personal concern surrounding COVID-19.

However, the following "Refunds and Cancellations Related to COVID-19 Policies" apply to ALL Reservations:

1. Any reservation that we are forced to cancel due to CLOSURE of our Resort will receive a FULL REFUND if you have already paid in full.

2. Any guest that must cancel due to current travel restrictions that will prevent them from arriving to our location will receive a FULL REFUND if you have already paid in full. Documentation will be required.

3. Any guest that is diagnosed with Coronavirus (or had a known exposure to Coronavirus) and must NOT travel will receive a FULL REFUND if you have already paid in full. Documentation will be required.

If you have not been charged and wish to cancel your reservation, we ask that you respond to this email with a request to cancel as per normal cancellation policies (30 days prior to arrival for Rustic Cabins, Hotel Rooms, and RV sites. 60 days prior to arrival for Deluxe Cabins and Hotel Suites). Please ensure your name (as listed on the reservation) and reservation number are included.

If you booked as part of a Group Reservation, Holiday (Memorial Day, July 4th week, Labor Day, Thanksgiving, Christmas Eve / Day, New Year's Eve / Day), or Special Event Booking (FJ Summit week, Ice-Fest), these reservations have special cancellation policies and are normally considered non-refundable. For these types of reservations with an arrival date in 2022, we will be contacting you before charging your card by April 15th, 2022. You must make a decision by that time and make a payment IN FULL for these reservation types.

We are hoping and praying daily for the recovery of our country from this terrible pandemic. We are all in this together and this will make us stronger as a community and nation.

Your safety and concerns are of the highest priority to us as a family and a business. Please do not hesitate to contact us personally by phone or email for any concerns.

ATTENTION

We attempt to honor all RV site requests but we must maximize space in the RV Park, especially during our short peak season. We guarantee site TYPE, but we cannot guarantee specific site number(s) to any guest. If you have any questions, please contact the office at any time.

We strive for excellence and want every guest to have a wonderful stay at our Resort!

PAYMENTS POLICIES

Please keep in mind that many of our guests make vacation plans to Ouray months or up to a year in advance. We understand that sometimes plans change and guests need to move their dates or even cancel a reservation.

We do not take "deposits" for any reservation, but we do always require a valid credit card on file in order to hold a reservation for you.

Rate changes MAY occur from the time of your original booking if you have booked the previous year. We allow guests to book up to one year in advance. Rate adjustments (if needed) are made in December for the following year. Reservations made for a stay in the same calendar year will not have any rate adjustments applied.

Gift Certificates may NOT be redeemed for any reservation dates that encompass a holiday period or special event. Gift Certificates have no cash value and may only be redeemed once. Guests may not cancel a reservation made with a gift certificate and receive another credit for a future date or receive the balance on the gift certificate in cash or credit back to a credit card.

PAYMENTS: Deluxe Cabins and Hotel Suites booked less than 60 days prior to arrival OR for holidays, special events, or group multiple/ site bookings must be paid IN FULL at the time of booking. Rustic/Historic Cabins, Standard Hotel Rooms, and RV sites booked less than 30 days prior to arrival OR for holidays, special events, or group/multiple site bookings must be paid IN FULL at the time of booking. See below for detailed cancellation policy.

Deluxe Cabins and Hotel Suites booked greater than 60 days in advance: The credit card on file will be charged for the entire balance 55-59 days prior to your arrival date and is NON-REFUNDABLE back to your credit card on file. See below for detailed cancellation policy.

Rustic/Historic Cabins and Standard Hotel Rooms booked greater than 30 days in advance: The credit card on file will be charged for the entire balance 25-29 days prior to your arrival date and is NON-REFUNDABLE back to your credit card on file. See below for detailed cancellation policy.

RV sites booked greater than 30 days in advance: The credit card on file will be charged for the entire balance 25-29 days prior to your arrival date (maximum 30 days of charges for customers who book greater than a 1 month stay) and is NON-REFUNDABLE back to your credit card on file. See below for detailed cancellation policy.

Cabins / Hotel reservations will need to telephone our office (or respond to text messaging sent to your phone) during regular office hours to let us know what time you expect to arrive, so we can make arrangements to open your Cabin / Hotel Room and to provide you with the key and codes for the respective shower/restrooms. If you fail to call, you will not be able to access your Cabin / Hotel Room until the following morning when our office opens, and you will be charged for the night’s stay.

RV reservations which arrive after the regular office hours will have a reservation packet inside the "INFO BOX" with the RED LID next to the front door of the office. You will need to check-in at the office no later than 9:00 AM the following morning.

Please request to extend your reservation (if available) by 9:00 AM if you wish to stay another day. Additional charges will be incurred for late departures. No refunds for early departure or adverse weather.

MAIL DELIVERY

The United States Postal Service (USPS) does NOT deliver or pick up mail to our street location. As a business, we have a private post office box in town, but we are not permitted to allow our guests to send mail to this post office box. If you need mail sent to this location, please use UPS or Fed-Ex for your delivery service and your package will be delivered to our office front door. The address should include the following:

YOUR NAME, c/o Ouray Riverside Resort, 1804 Main St., Ouray, CO 81427.

VISITORS

All visitors must check in at the office. It is $10.00 per guest, if your visitor(s) will be spending the night.

VEHICLES AND PARKING

Speed limit is always 5 MPH within the Resort! This is for everyone's safety and to keep the Resort a pleasant environment for all our guests. If you are stopped for speeding, we will kindly remind you to follow the posted signs and reduce your speed.

Guests at Riverside Inn & Cabins: Due to our limited parking spaces, no trailers are allowed at this location. We have overflow parking available at Ouray RV Park & Cabins, less than 1/8 of a mile away. Advanced reservation for these overflow spaces are required.

All RV's must be parked as instructed by an Ouray Riverside Resort Staff Member (unless you are directed to self-park in the winter season). Our policy is to guide you into your space in order help you maximize the space in your site and avoid any problems. Parking of tow vehicles should not obstruct the main road in front of your site.

Riding ATV's of any sort is strictly prohibited on Resort property. You may drive your ATV up to the gas station adjacent to the Resort and back to your Cabin / RV site only. Only adults can drive ATV's to the gas station.

Ouray does not allow any ATV's (even if licensed and plated) to be driven on HWY 550 (Main St). If you drive to the gas station adjacent to the park, stay on the shoulder.

RV site includes RV + 2 additional items (pull thrus and extra wide premium sites may have 3 additional items). Only 1 RV (Sleeping domicile) per site. If you have too many items for your site, please ask us about available overflow parking and we will be glad to assist you.

Outdoor gazebos are allowed in your RV site if they do not interfere with adjacent sites. Be advised that these must be tied down securely, as we have strong winds in the Resort during all seasons.

We are NOT Zoned for Tent Camping. Additional tents for sleeping may NOT be set up on Resort property.

Washing of RV's is allowed within the Resort at no additional charge.

PET POLICIES

Pets are not allowed in any public buildings, hotel rooms or cabins EXCEPT designated pet-friendly rustic cabins. We must be notified IN ADVANCE of pets that will be going into those specific cabins. If you booked through an external website (Booking.com, Expedia, AirBNB, etc) you must call the office in advance to verify the cabin you have booked is pet friendly and pay all additional fees up front.

Pets are always permitted in RV sites if kept quiet and leashed when walking through our Resort or outside of your RV. Do not leave your pet outside unattended! We do not have any restrictions on size or breed. No more than 4 pets per RV site.

We accept a maximum of 2 pets per Rustic Cabins.

Note: All cabins with pets require a $100 refundable deposit and a $20/night per pet non refundable cleaning fee. Total fees in addition to the $100 refundable deposit will be as follows: One (1) pet- $20 for one night or $40 maximum Fee for 2 nights or more. Two (2) pets: $40 for 1 night or $80 Maximum for 2 pets for 2 or more nights. Pets may not be left unattended in the cabin at anytime. The Pet surcharge with all reservations is automatically added to the reservation after booking once we confirm that pets will be in the room or cabin. Add the number of Pets during initial reservation via Guests drop down box. Pets may not be left unattended in the Cabin UNLESS THEY ARE CRATED while the pet owner is off property to ensure the pet's safety and comfort.

We do not have a designated pet walk. Many guests enjoy walking pets by the Riverwalk. Clean up after your pet immediately! We want to keep the Resort nice for all of guests. If you or your guests are observed by staff to be in violation of our pet policies, one verbal warning will be issued. A second violation of our policies will result in an immediate eviction from the Resort with no refund.

CAMPFIRES

Wood burning campfires are NOT permitted in the Resort due to the fire risk associated with severe high winds in the area. Propane firepits, charcoal grills, and wood pellet grills are permitted (unless Ouray County has deemed any fire restrictions for the season). Please dispose of your coals after they are completely cold in the dumpster.

We offer propane firepits for rent at the office, which many of our guests find very enjoyable. Please contact us to reserve a firepit and we will deliver to your Cabin or RV site! We also have community firepits at both the RV Park and Riverside Inn locations.

GENERAL COURTESY

No excessive consumption of alcoholic beverages

Please do not damage the trees or shrubbery

Quiet hours are from 10:00 PM - 8:00 AM

Our Showers/Restrooms are closed daily from 11AM - 1:00 PM for cleaning

Doughnut gasket or threaded with 90-degree angle/elbows must be used on all RV sewer hook-ups

Please place your trash into the dumpster that is centrally located at the Resort

Do not leave any trash outside, as we do occasionally have visits from bears and other animals

SAFETY & DISCLAIMER

Please secure your own valuables. The Resort is not responsible for loss or theft. The Resort is not responsible for any accidents or injuries on property.

CABINS & HOTEL ROOMS RENTAL POLICY

A valid credit card is required on file for all Cabin and Hotel Rooms. While in the Cabin or Hotel Rooms, please remember the following:

NO SMOKING, NO VAPING or MARIJUANA USE in the Cabin or Hotel Rooms or on the decks of the Cabins or Hotel Rooms. Smoking or Vaping is allowed only at the picnic tables adjacent to the cabins or at the outdoor table at Historic Cabin E. Guests must properly dispose of cigarettes after they are completely extinguished for fire safety. Smoking of marijuana is completely prohibited on Resort property.

If evidence / observation of violating the smoking policy, a $300 fee will be added to your bill

Do not walk floors or decks with crampons, yak-tracks, or spiked footwear of any kind. You will be responsible for any damage.

No pets are allowed in the Deluxe Cabins at any time.

You may use your own portable grill on the grass or the picnic table in front of the cabins. No grilling on the decks of the cabins for fire safety.

No cooking in the camping cabins beyond the scope of the microwave

Towels and linens are not to be removed from the cabin or taken to the hot springs

Do not leave the doors open or remove the screens, as it will attract bugs and possibly animals into the cabin

Lock all the doors when you leave the cabin for the day

All items in the cabin and hotel rooms are inventoried before your arrival and at your departure

Missing items from the cabin will be charged back to your card on file

Showers are closed from 1200-1400 daily for cleaning, so please plan accordingly

Our Cabins and Hotel Rooms are cleaned professionally for the next guests, we ask that you leave the Cabins and Hotel Rooms in good condition, as expected with any Rental.

Please take all major trash to the dumpster if it does not fit in the trash cans.

Wash all dishes and place them in the dish drainer.

Turn off the coffee pot, all appliances in the kitchen, television, and lights as your leave. Do not turn off heat/ac units, please!

Lock the door upon your departure. (if you have keys, please leave them on table in room)

Check out time is 11:00 a.m. Please notify front desk upon departure.

JEEP RENTAL POLICIES

TIRE AND WINDSHIELD INSURANCE: Purchase tire & windshield insurance for $25/day vs. replacement tires at $425 each and windshields at $700. Insurance covers (1) tire under normal driving conditions.

AUTO INSURANCE: You must provide your own proof of comprehensive and collision insurance prior to rental. (Most insurance cards do not show this.) We do not provide or offer any insurance of any type. You are responsible for 100% of all liability, damage or loss by you including damage caused by weather, acts of God or terrain conditions. You are responsible for the cost of repair or actual cash value of the vehicle on the day of loss if it not repairable or if we elect not to repair it. You are responsible for the theft of the vehicle, loss of use, diminished value of the vehicle caused by damage to it or repair of it. Damage or replacement costs are determined by manufacturer’s List Price at the time of the incident.

CANCELLATION POLICY: Reservations must be canceled 48 hours before your 1st rental day to receive a full refund. Failure to contact us by email or by phone will result in the full charge of the credit/debit card on file. Please note: Voicemails will not be accepted for cancellations, no exceptions. You must have an email confirmation for your cancellation from us. Changes to reservations will not be accepted 48 hours prior to rental.

DRIVERS: Anyone 25 years of age or older with a valid US Driver's License may be an additional driver of the Jeeps. However, they must provide separate full coverage auto insurance unless there is proof that they are covered under the primary driver’s insurance. Their name, date of birth, and phone number must also be listed on the rental agreement.

PROHIBITED: Black Bear Pass, Lower Engineer (AKA Mineral Creek), and Poughkeepsie Gulch are prohibited in all rentals.

PICKUP AND DROPOFF: Most customers prefer to pick-up their Jeep between 5:30- 8:00 pm the night before their rental date. If you are unavailable to pick-up your Jeep the night before, please contact us to schedule a time. All Jeeps MUST be returned by 5pm on the final date of your rental.

LATE FEES AND EXTRA INFO: As of 1 minute late / $50 per hour. We usually book out 100%, so the next customer will be delayed, when our Jeeps are not returned on-time. Unless concierge service ($40 plus gas) is purchased, Jeeps must be returned with a full tank of gas AND clean. Jeeps returned needing excessive cleaning may result in an additional charge of $100.